Returns & Exchanges
At HANRO, we want you to be completely satisfied with your premium lingerie and loungewear. If your purchase doesn't meet your expectations, you may return unworn items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all luxury tags and hygiene seals remain intact and undisturbed.
Attach the Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and retain your receipt to track the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing