Frequently Asked Questions
Everything you need to know about your HANRO experience
What materials does HANRO use for its clothing?
We pride ourselves on using premium natural fibers, including hand-picked Mercerized cotton, high-quality silk, and sustainable Micromodal. Our products are designed for ultimate comfort and long-lasting durability.
How do I determine my correct size?
To find your perfect fit, please refer to our detailed Size Guide located on each product page. Our sizing follows international standards, and we provide specific measurements for chest, waist, and hips.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.
How should I care for my HANRO garments?
To maintain the quality of your luxury items, we recommend following the specific care instructions on the garment label. Most items should be washed at low temperatures on a gentle cycle or hand-washed.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options depending on your shipping region.